Hillsborough County's Transportation and Maintenance Division
In 2010, the Transportation and Maintenance Division (TMD) County of Hillsborough (a Division of the Public Works Department) began the process of evaluating their maintenance and operation practices for transportation maintenance. This purpose of this effort was to establish a “business like” approach to planning, budgeting, performing maintenance and managing the County’s infrastructure.
Through this process, LA Consulting identified eight-six (86) findings and sixty-eight (68) recommendations in five categories:
- General – System and Division/Department opportunities.
- Planning – Ideas related to work plans, activity accomplishment, work methods, levels of service, performance measures, activity based costing and budgeting.
- Organizing – Determination of labor, contract and equipment resources required to perform needed work, meeting quality expectations.
- Directing – Processes to assign, schedule, outline, prioritize and identify work. Controlling/Improving – Efforts to perform, track, compare and improve work operations.
Through a competitive bid process, LA Consulting was retained to assist the County in implementing the original recommendations based on LA Consulting’s final report and TMD’s identified needs. Currently, many of the recommendations have been implemented through manual processes developed by the County and assisted by LA Consulting. In addition, the County is in the process of selecting and implementing a CMMS to further assist in the planning, organizing, directing, and controlling their available resources. Moreover, this tool will assist their managers and supervisors to use actual data to make decisions for managing the County’s infrastructure and improving maintenance.