A Tale of Two Cities
Two California cities dramatically reduced the occurrence of sanitary sewer overflows (SSOs) through enhanced technology and business process improvement. The effort included evaluating operations to establish a performance baseline, implementing multiple best business practices/strategies, and using technology to manage the data.
A host of best business practices was used that ranged from streamlining workflows to utilizing advanced technology. For example, a complete computerized maintenance management system (CMMS) with geographical information system (GIS) connectivity and closed circuit television (CCTV) data was used to enhance routine schedules, track work, and improve operations.
This transformation led to improvements in the efficiency and effectiveness of operations, with increased quality as a direct result of routine cleaning, improved work reporting practices, application of good business tools, and integration and automation of work processes. These efforts and related implementations produced the desired effects of SSO reductions in both agencies.
Click here to read the rest of the article on WaterOnline published September 14th!