2014 APWA Florida

Bringing it Together: Customer Service with System and Process

2014 APWA Florida Chapter Conference and Exposition

Many agencies today are looking towards technology and systems to assist in improving not only efficiency in daily work, but in providing outstanding customer service.  The internet, mobile technology, and other automated systems have provided several solutions for agencies to provide outstanding customer service through integrating systems and processes to meet increasing expectations and the demand for providing service that is efficient and effective.