•Identify and gather needed measurement attributes that add value to an agency
•Discuss the process of using these measures as a basis in an annual performance plan
•Compare and use work accomplishment against benchmarks for better decision making
•Leadership and management commonly used to describe successful directors, managers or supervisors
•Somewhere in the middle, success comes through the application of both disciplines, dependent upon the need and circumstance
This presentation was given at the 2017 Florida Expo in Tallahassee. To view the handouts from this presentation, visit www.florida.apwa.net. For more information on the data used to create the presentation, contact Jeff Thurman at jthurman@laconsulting.com.