Executing a Complete Multi-Division Efficiency Study
Volusia County, Florida implemented an outside performance review of several operational areas. The end result was a complete rethinking of structure and organization—including some cross-divisional adjustments; changes in the way they track and account for work and work methods; and implementation of a GIS-integrated Maintenance Management System. This also resulted in increased productivity and savings by using a detailed assessment technique that focused on employee participation and teaching management how to adapt to their changing work environment and customer needs.
By attending this session, participants will be better able to examine the benefits and the steps of performing an outside management review of systems and operations. Also, they will determine if the multi-division efficiency study performed by Volusia County could be replicated by their agency. Finally, participants can discover how to get employee buy-in at all levels for a management review process and subsequent recommendations.
LAC presented this topic at two conferences, the APWA Florida Chapter Conference and the 2010 Annual APWA Conference.
Harry C. Lorick, PE, PTOE
Principal, LA Consulting Inc, Manhattan Beach, CA
Public Works Director, Volusia County (Deland, FL)